Company Overview:

Consistent, thoughtful support helps customers resolve issues quickly and confidently. This remote opportunity focuses on assisting customers of recognized brands by answering questions, addressing routine concerns, and guiding next steps through phone and online interactions. You’ll work from home in a structured service environment that emphasizes quality, accuracy, and continuous learning, with onboarding and coaching provided to help you perform effectively.

Role and Responsibilities:

Support customers via inbound calls and digital communication channels
Apply established workflows to resolve common service requests
Capture and update customer information accurately in internal systems
Recommend relevant services or options when appropriate

Required Skills and Experience:

Six months or more of experience in customer service or support
Clear, professional written and verbal communication skills
Ability to multitask while maintaining attention to detail
Comfort using computers and navigating multiple applications

Preferred Qualifications:

Experience in a remote or contact center environment
Adaptability when learning new tools and processes
Quiet, distraction-free home workspace suitable for calls

Compensation and Earnings:

Hourly pay range of $15–$18 based on location and experience
Paid training with opportunities for performance-based incentives
Option to access earned pay early through DailyPay
Work-from-home convenience with ongoing team support

About Concentrix:

Concentrix is a global customer experience services organization that connects individuals with remote service and support opportunities. Built around flexibility, inclusion, and continuous development, it supports people who want to grow customer service skills while contributing to meaningful customer interactions worldwide.

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Work-From-Home Customer Experience Agent

Baltimore, MD, 21218